“We depend on online reviews for everything from hotel and restaurant bookings, to what products to buy, and as we hear in this programme, medical and cosmetic procedures.
If a customer feels unhappy with a service they’ve paid for, they might want to leave a bad review. But what happens if the company they’re complaining about doesn’t like it?”
https://www.bbc.co.uk/programmes/w3ct5z66
The useful vocabulary list for your future reference: Bizdaily 15 April 2024 Online reviews
